Employee awareness surveys

Implementation of an employee awareness survey

We have conducted employee opinion surveys since FY2020 (from December to January of the following year). All workers respond to the surveys, including seconded employees and temporary staff, using a website and ensuring anonymity. In addition, the President & CEO has 30 minute one-on-one meetings with all of the employees twice a year to listen to them face to face. Through these initiatives, SRM incorporates the opinions and proposals of employees into its management to realize a workplace where employees can work with job satisfaction.

Top three items by category (FY2024)

• The survey consists of two parts: 50 multiple-choice questions broken down into five sections and nine categories and then three open-ended questions. In the FY2024 survey, we received valid responses from all 69 survey subjects.
• Survey results are shared at regular executive-level meetings. Specifically, participants exchange opinions about themes related to the growth and job satisfaction of employees to get a deeper understanding of them. As the fruitful results of open-ended question surveys, some employee opinions and proposals have been implemented as a part of personnel systems (e.g., the point-addition incentive system).

Category	Questions
Work	Are you required to report more often than necessary when working?
	Are you satisfied with your personal business goals?
	Are you trying new themes or content when working?
Workload and work-life balance	Are you working healthily, free from mental and physical issues?
	Is the mental fatigue you experience due to work within a tolerable range for you?
	Is your workload within your capacity to manage it?
Workplace	Can you say anything that you want to say in connection to business at your workplace, regardless of your position, age or gender?
	Is necessary information exchanged and shared at your workplace?
	If someone has a problem with business, will others notice this and support that person or say something?
	Does your workplace have an atmosphere that encourages the acceptance of diverse values and ways of thinking?
	Are the members of your workplace strongly committed to their work and do they always complete their plans without stopping before they begin?
Supervisor	Do you find it easy to seek advice from or report to your manager?
	Does your manager always listen carefully to subordinates' opinions about work?
	Do you trust your manager?
Personnel systems	Do you understand the criteria, process and proceedings of personnel evaluation?
	Are you satisfied with your evaluation results?
	Does training given by SRM help improve your skills?
Top management	Does senior management exercise leadership to make SRM a better company?
	Does SRM manage its business in good faith without just concentrating on the pursuit of profit?
	Does senior management convey their thinking precisely?
Customer orientation	Do efforts to improve business in the workplace reflect customers' testimonials (including internal customers)?
	Do you think SRM aims to improve customer satisfaction (CS) at a high level?
Compliance	Was there any offensive conduct caused by sexual harassment in the workplace in the last year?
	Do you have a full understanding of the laws, regulations and internal rules related to your business?
	Do the members of your workplace adhere to the related laws, regulations and internal rules when working?
Comprehensive feelings at the workplace	Are you satisfied with working for SRM?
	Do you have an attachment to our services?

Employee satisfaction

The percentage of employees that answered yes when asked if they are satisfied with working for SRM has risen since the survey began. In FY2024, the score on this question was 3.80 of 5 points.